Welcome to the City of Pasadena, Police Department, False Alarm Reduction Program Prevention and Administration Website

    STOP! Do not create a new account if you received a letter from us. Please log into your permit below.

    Already have an Account? Sign-in Here.
    Account #
    Password/Invoice
    Problems signing in? Call us at (626) 744-7998.
    Click HERE to have a reset password emailed to you.

    Registration

    Which situation fits you best?
    • I received a letter, invoice, and/or false alarm notification and have never accessed this webpage before.
      An account already exists for you in the system. You may access your account with a combination of your account/permit number and an invoice and/or reference number. Your account/permit number is listed on the notification you received directly above the alarmed location address. The invoice and/or reference number is listed at the top of your invoice or in the contents of your letter. Please select 'Log in' below to continue.
    • I have installed a new alarm system and have never been previously registered with the alarm program.
      Thank you for being proactive!

      The address you provide will be validated against our database. If an account already exists for your location, you may not be able to register at this time and will be prompted to contact customer service. Please select 'Register your Alarm'.

    Pasadena citizens and business owners who have an alarm system installed in their residence or place of business need an alarm permit. The permit is valid for one year and is prorated based on the alarm permit application date. There is no charge for the first false alarm within a 12-month billing cycle which runs from January 1st to December 31st; however, if an activation occurs and it is determined that a permit does not exist for the specific location, a permit fee will be assessed, as well as a penalty fee for operation of an alarm system without a permit. The penalty fee will not be waived. Second and subsequent false alarms fees are assessed as indicated below. Alarm Fees Effective July 1, 2024 Permit for Operation of an Alarm System – $37.27 Operation of Alarm System without Permit – $155.00 Second and Subsequent False Alarm Fee – $171.00 (Within a 12-month period beginning each January 1st) Police respond to thousands of false alarm calls every year. These unnecessary responses result in an enormous burden in resources and expense; which in turn reduces emergency unit availability to respond to real emergencies.

    Alarm Ordinance
    Appeal Guidelines
    False Alarm Prevention Tips
    Frequently Asked Questions

    Pasadena Police False Alarm Reduction Program | PO Box 741294 | Los Angeles, CA 90074-1294 | (626) 744-7998 | pasadenapoliceca@alarm-billing.com
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