Sign In

Welcome to Charlotte Alarm Management Service

By CentralSquare Technologies®

Every false alarm diverts Police, Fire, and EMS from real crises. Take action to help protect emergency readiness in your community.

Our Services

Register New Alarm

Register your newly installed alarm system for jurisdiction review to stay compliant with local ordinances and avoid potential penalties.

Start New Registration

Pay Your Invoice

Securely pay your false alarm fee online using your invoice number or account number along with your five-digit ZIP code.

Pay Now

Understanding Your Invoice

Why did I receive an invoice?

We understand receiving an unexpected invoice can be confusing or alarming. Here's a clear explanation of how false alarm fines work and why you may have been charged.

  1. Your alarm triggered an emergency dispatch

    When your alarm system activated, your monitoring company or a neighbor called 911. Officers or firefighters were dispatched to your address.

  2. No actual emergency was found

    Upon arrival, first responders determined there was no actual intrusion, fire, or emergency — constituting a false alarm under local ordinance.

  3. Municipal ordinance authorizes the fee

    Most jurisdictions allow — and require — a service fee to be charged for false alarm responses. You may be entitled to one or more "grace" responses per year before fees apply.

  4. This is a legitimate government charge

    This invoice is issued on behalf of your local municipality. It is not spam, a scam, or a private collection attempt.

I received a letter, invoice, or false alarm notice and have never accessed this webpage before.

An account already exists for you in the system. You may access your account with a combination of your account/permit number and an invoice/reference number. Your account/permit number is listed on the notification you received directly above the alarmed location address. The invoice and/or reference number is listed at the top of your invoice or in the contents of your letter.

Complete Your Pending Registration
I installed a new alarm system and have not registered it before

Thank you for being proactive! The address you provide will be validated against our database. If an account already exists for your location, you may not be able to register at this time and will be prompted to contact customer service. Please select 'Register your Alarm'.

Register Your Alarm

Documents

Alarm OrdinanceAppeal GuidelinesFalse Alarm Prevention TipsFrequently Asked Questions

Services

CryWolf False Alarm Reduction works in partnership with your local emergency services and government agencies to create a more effective alarm response system. Please call 911 in an emergency.

Charlotte Fire
Charlotte-Mecklenburg Police